PRIVACY AND SECURITY
Our store, Turnpike Appliance, Total Appliance, Pacojetservice.com and affiliates values and respects the privacy of its customers and visitors.
Use of our websites, including mobile websites
Visits to our stores or attendance at one of our events
Use of our applications for mobile phones, tablets or other smart devices
Phone and email communications
Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
Viewing our online advertisements or emails
Through our authorized service providers
If you buy something we save your name and related information. We don’t sell it to anyone.
When you make a purchase we collect your payment information, including information from your credit or debit card, check, PayPal account or gift card..
When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and information that identifies you, such as your driver’s license. We use the information we collect from you and capture off of your government issued ID to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program. To learn more about our Returns Policy, click here.
We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.
If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address. For many devices, you can control how we use your device’s location information in the settings menu of your device or via device portals.
How Information is Collected
We collect information directly from you.
The following are a few examples of when we collect information from you:
During website or survey registration In connection with an online or in-store purchase
If you use an online forum, submit a question or answer to our Product Q & A or provide us with comments or reviews or contact our call centers
If you upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
If you register for a loyalty program
If you participate in a sweepstakes, contest, promotion, program, clinic or workshop
If you rent equipment or request a quote, warranty or other information
If you return a product or use a rebate
If you request we send you an electronic copy of your in-store receipt
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include: Fulfilling orders, ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt)
Registering you for a particular website, loyalty program, or extended warranty service or providing you with information regarding such programs or services
Processing a return
Responding to a product or service review
To improve our products and services.
We may use your information to make website, device application, or product and service improvements.
To look at website and device application trends and customer interests.
We might use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For Our Marketing
In certain circumstances, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on a website and indicated you want to receive this information or if you gave us your information in one of our stores. We may also notify you of new website features or product and service offerings. If permitted, we may also send information about offers from our Affiliates and other companies we think you might find interesting. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below. We may use information including information collected across different online services and collected from the various devices you may use, to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.
To communicate with you about your account or our relationship.
For Social Media
For other uses we may disclose to you.
We may also use personal information with your consent, and as otherwise permitted or required by law.
WE DON’T SHARE YOUR INFORMATION WITH ANYONE.
To provide extended warranty services
We may offer extended warranties by third party companies. If you purchase one of these you will deal directly with the provider.
If we think we have to in order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it.
To protect us
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you. At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Your Privacy Preferences
You can register or change your preferences to receive or not receive marketing communications from us by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product recalls or rebates. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Registered website users can update their information at the Your Account section of our website. If you are not a registered website user, you can contact us by email.
Our Sites and Children
Our websites and device applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email email@example.com. To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov. You may also want to read the helpful information about children and privacy that the FTC provides by clicking here.
When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.
If you have additional questions you can call us at 631-499-3355 fax us at 1-631-499-5458 or reach us by email at info@totalapplianceservicecom. You can write to us at:
Turnpike Total Appliance
Attention: Privacy Official Customer Care
6181 Jericho Turnpike
Commack, NY 11725
Controlling Online Interest-Based Ads
We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on our websites or device applications. This may also include ads served on other companies' websites. These ads may be based on information collected by us or third parties. For example, information a third party collects when you register for a website, like your zip code. This might be used to target an ad for people in your area. These ads may also be based on your activities on our websites or on third party websites.
Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt-out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.
My Account Registration and Use
My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and home improvement projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.