Most new, unopened merchandise sold by Turnpike Appliance, Total Appliance, or affiliates can be returned within 60 days of purchase. You will get a refund in the payment method used to make the purchase.
Returns for purchases with. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system.
Original shipping charges will be fully refunded in the event that the return is the result of an error our store, Items must be returned with all components for a full refund.
Written copies of the Return Policy will be provided upon request.

We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits

If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or post office. For more help call us at 1-631-499-3355. A customer support associate can get your return started for you, or advise you on other options.

If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-631-499-3355 within 10 days of delivery for resolution.

Before a customer accepts delivery please inspect the box for defects or damage, and if any exists, customer should refuse delivery. Once delivery is accepted by a customer, product may be returned if defects and/or damage is identified and reported to the store with in 48 hours. Please call 631-499-3355.
Total Appliance Service
6181 Jerico Turnpike
Commack, NY 11725
631.499.3355 PHONE
631.499.5458 FAX
Mon-Fri 9am-5:30pm
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