total appliance group
total appliance group

FAQS

Orders & Shipping

  • Shipping or Local Pick Up?

    We can ship your order anywhere in the USA via USP, USPS, and FEDEX, even COURIER service. You decide if it should ship ground, overnight or same day.  

    You can pick up your order from our store located at: 809 Middle Country RD - Saint James New York 11780.

    Call us: 631.499.3355

  • How do I check the status of my order?

    Delivery dates vary based on the availbility of the items you ordered. 


    If you need a part or product by a specific date, please tell us when you order.  If you need overnight shipping you should call us to make sure. We want to deliver for you!


    If you still have further questions about your order, contact Customer Service at (631) 499-3355 


    If speed is critical to you recieving your merchandise please select Red Label Overnight for shipping and contact us by calling (631) 499-3355, so we can keep an eye on your order.

  • When do you charge my credit card?

    The purchase is charged to your card right after you complete it here on our website.


    Since most items are in stock, they are shipped the next day.

  • What's your return policy?

    You may return items within 7 days of delivery for a full refund. We cannot accept returns of certain items, including:


    • Any item that is returned more than 7days after delivery unless you call and discuss the reason for return.
    • Any item that is not in its original condition, is damaged, or is missing parts. After all, how can we resell it?
    • Any electrical part. We have no way of knowing if the item was installed or damaged. We cannot resell it.

     An item can be damaged in shipping or is defective from the factory. 

    Look over your order and make sure everything is okay. If something is not right contact us ASAP! All defective or incorrect items must be brought to our attention within 7 days. Any items returned to us without authorization will be refused. 


    Product is damaged or defective because of shipping or manufacturing

    Contact us by phone or e-mail and give us details and we will fix the problem.


    I've changed my mind and I don’t want it

    To avoid  restocking charges don’t open the product. If it is unopened we are happy to take it back and refund the price of the product if returned within 7 days from original order date. Items you want to return after 7 days will need special return authorization and are subject to a 35% restocking fee.  No shipping costs will be refunded.


    I didn’t get what I wanted

    If you pushed the right buttons and we sent the wrong item, contact us and we will correct it. If you made the mistake we are still happy to trade you for the correct item, but you are responsible for the shipping. In either case don't open the product. You don’t have to open the product package to know it is not what you want. Once opened it is harder to resell.


    I used it, now I don’t want it.

    We don't want it back either. We can't sell used products. We will do what we can to help you but we expect to be treated fairly as well.  If we do agree to take a used item back there will be a 50% restock fee since we will not be able to sell it .


    Items not returnable

    Electrical parts, personal care products & accessories that have been opened are not returnable. It's for everyone's safety and protection. 

  • How do I register?

    To place an order, you'll first need to fulfill a brief registration form.


    Completion of the form will help us serve you better in the future and create your own personalized shopping cart that you may use to build your order.


    All of the information you supply is used only to identify yourself to the website. 


    We will not release any of the information to any third party.

  • How does the shopping cart work?

    Place items in your cart by selecting the 'Add to Cart' button from the product or search results page.


    When you are ready to proceed to the check-out process, click the 'Check Out' button.

  • What's involved in the checkout process?

    Step 1: Shipping and billing addresses


    We'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.



    Step 2: Shipping


    You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.


    Step 3: Payment


    In this step you will be asked for an e-mail address where we can contact you if necessary. 

    You'll also be presented with an order total.  If you are paying by credit card, you will also be asked for that information in this step.

  • What is your Privacy Policy?

    We do not sell or share your information with anyone for any reason.

  • How To Remove Items From Your Shopping Cart

    Click on the cart icon at any page shop page, and you'll be redirected to the checkout page. On the left, you'll see all the products you added to your cart.

    Above the price of the product you'll see an "x" click on it to remove the product off your shopping cart.


    If you have any doubt, please, click here and contact us.

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